Recently, a lot of users of Android are getting error 963 on their smartphone every time they try to download or update any app from Google Play Store. To be exact, the error message written *the name of the app* could not be download due to an error (963). When you are getting this error 963, please be calm because here you are going to get three methods in total to get rid this Google Play Store error 963 easily. Before going to the methods to fix them, it is better for you to know the reasons behind this error on your phone. After knowing the reasons, the fixing process will be easier. The first reason is app cache of Play Store. The second one is SD Card. When the app is downloaded to SD Card, you might see this kind of error. The third possibility is Play Store version. Updating the version of Play Store can also cause the error.
For you who are dealing with Google Play error 963, there are 3 ways to fix them all. The first one is clearing the apps cache. To clear the apps cache, you have to go to Setting > Apps > All. then, select Play Store > clear Cache & Data. Next, please select the app that was showing the error and clear he cache and the data. After that, try and download the app again and check the existence of the error.
The second method is amounting SD Card. This method can be a help to get rid of Play Store error 963. Please go to Settings > Storage > Unmount SD Card. Then, try and download or update the app that causing the problems for you. If you have successfully downloaded the app with any error, then it is time for you to remount SD Card by navigating to Settings > Storage > Re-mount SD Card. If the app that gives the error is located in SD Card, please try to move it to the internal storage. To do so, please go to Settings > Apps > All > Select the App > Move to Internal Storage.
The last method is downgrading Google Play Store. The recent Google Play Store can be the possible one on causing the error. There is the possibility that the newest version of Google Play Store has the compatibility issues. In this case, you have to uninstall the updates of Google Play Store. To uninstall it, please go to Settings > Apps > Uninstall Play Store Updates. Then, try and download or update the app that showing the error 963.
In case no one of the methods mentioned above work and you still get the same error on your phone, please try to uninstall the app completely. If it is needed, you can uninstall Google Play Store and then re-install it later by downloading it from the secure source. Hope you can get rid the error with ease.